
If you can give further help I would be most grateful. You need to add the folder (which contains the backup files. However, we have another solution to block these notifications i.e, to add folders with Acronis tibs to the antivirus exclusions and be sure that the file that access tib files has signatures. A dedicated module of Acronis Active Protection takes care of your backups specifically, keeping them safe from unwanted deletion or alteration by malicious software.Īfter the attack is blocked, all the encrypted files are automatically restored. Thank you for your email.I would like to inform you that as per the update by the AVG services to "disabled the Acronis Active Protection", we also have this solution.īut we do not recommend to disabled the Acronis Active Protection, because it is an anti-ransomware technology.Įven if you already have specialized anti-virus, anti-malware, firewall and other security software it is not recommended to disable the Acronis Active Protection. However I have received no response.ĭoes it make sense to you? Any suggestions? I’ve replied asking for a simple step by step guide on what procedure I must take or, perhaps a remote session. I must admit that their solution (in bold) means absolute nothing to me and I have no idea what steps I have to take.

The technology is still being improved, so you might encounter the following limitations: TI-169821 Backup conversion to the VHD format is not present for the new backup format. Once Acronis is installed, locate your backup. If it isn’t, you can download it from (if you don’t have your license number, you can just download Acronis free trial here you will only need it for this restore). Acronis True Image 2020 introduces a new technology for disk-level backup. Make sure Acronis is installed on the computer. I thought you might be interested in the reply I have received from Acronis regarding the switching off of their Acronis Active Protection. Known issues and limitations of this version.
